Terms and Conditions

1. General

a)   Pictures shown in the website are for illustration purposes only. The selling price for the listed products refers to the cake or pastries, fruit topping (fresh or otherwise) (if any), chocolate decorations (if any), cake box, plastic knife and candle. It does not include other decorative items or utensils if not specifically mentioned.

b)   All chilled products such as cakes and pastries or chocolates must be kept chilled between the temperatures of 2°C – 6°C.  Baked items which do not require refrigeration can be kept at room temperature but not exposed to heat, direct sunlight, and/or high moisture area. All products are advised to be consumed on the day of purchase.

2)   Refund & Cancellation

a)   All orders and payments made are not refundable.

b)   Customer must ensure that the delivery address provided to us is accurate and within our coverage area.

c)   Any cash refund to customer bank will incurred a deduction of 5% bank processing fee from the total purchase amount.

d)   Order will be cancelled if the delivery information given is incorrect or purchaser/receiver is not contactable.

e)   Baker’s Art reserves the right to cancel or refund any order placed giving 24 hours’ notice for whatever unforeseen reason.

f)   Any cancellation and changes with regards to the order, customer is required to give Baker’s Art at least 48 hours prior notice from the delivery date.

g)   For customized product order, no cancellation or changes can be made after payment made.

3)   Payment

a)   All payments are to be paid via credit card, debit card, online banking, or e-Wallet by Ipay88

4)   Delivery

a)   Delivery is available from Tuesdays to Sundays except Monday and major public holidays.  Our delivery coverage is Kuala Lumpur, Selangor, Putrajaya, Cyberjaya. We do not deliver out of these areas at the moment.

b)   Any cancellation and/or changes with regards to the delivery, the customer is required to give Baker’s Art at least 48 hours of prior notice from the delivery date.

c)   All our products will be delivered by appointed third party logistic company. Responsibility of a good and successful delivery will rest on the logistic company during the delivery process.

d)   All orders will be delivered on the date as selected by the customer. In the event if our delivery partner failed to deliver the product, we will fully replace with the same product to the customer on the condition that the product has in fact not been received.

e)   Please be advised that the specific delivery time slot as selected by the customer may vary sometimes due to conditions beyond our control such as heavy traffic congestion, unpleasant weather, and/or any unforeseen circumstances not within our control. No compensation for any loss incurred will rest on either the delivery partner or Baker’s Art should the delivery is delayed due to the above conditions.

f)   Baker’s Art will not be responsible for any error or delay caused by the customer such as incorrect/incomplete delivery address, incorrect/incomplete contact number, recipient’s contact number uncontactable or any other incorrect details provided by the customer. This is also inclusive of the situation where there isn’t a representative to receive the products.

g)   It is the customer’s duty to ensure that the recipient’s mobile number is reachable on the specified delivering date in order to have a successful delivery.  There may be situations where the delivery partner has to contact the recipient to inform the recipient of the delivery or to get information of the delivery location if the delivery partner is unable to locate the delivery location.

h)   Due to the coverage area of our delivery partner which may vary, we have the right to cancel and refund any order placed, with prior notice to the customer if the delivery location is not under our coverage.

i)  If the recipient is not available to take delivery of the product, we can arrange for another delivery which additional delivery charges shall be borne by the customer.

5)   Return

a)   The recipient is required to check the product to ascertain that it is in good condition upon receiving the same.  Once the product has been received and acknowledged, it will be deemed that delivery has been successful.

b)   Hygiene and food safety is of utmost importance to us and therefore once the product has been delivered and received by the customer, we shall not accept the return of the delivered product in any circumstances and no refunds will be made as such.

c)   In the event that the product is damaged or not in good condition upon delivery, a replacement of the same product will be arranged and delivered to the customer on the next earliest available delivery date, provided that the customer returns the damaged product unconsumed.