Refund Policy

 

Our products once sold are final as all our items are perishable in nature.

We will gladly replace any product(s) in the unlikely event that they might be damaged or spoilt during transit.  To that end, we strongly advise that to ensure that you are satisfied with the product(s) you receive, please inspect the product(s) as soon as your order arrives.

We shall not be held responsible for any product(s) not delivered as a result of incorrect address(es) provided to us, or the inability of a recipient to receive the package on the date and time you specify that it should be delivered.

We would like to ensure proper handling and prompt receipt of our products once they have been delivered to the correct shipping address by the third party despatcher. However, we are not in control of this but shall in our best endeavor to convey our strictness of proper handling of our products to the third party despatcher. We recommend that once your product(s) has been received, to refrigerate (if required) or kept in proper conditions to preserve the freshness of the product.

In the event your order is placed as a gift to be gifted to a third party, and is returned to us due to an incorrect address provided by you, or the recipient is uncontactable for any reason whatsoever, we will have to dispose of the product(s) as the same is/are perishable in nature and you will not be refunded.  If you would like for us to send a replacement, we shall charge a seventy percent (70%) of the price of the same product(s) ordered and the full shipping fee will be borne by you to re-deliver the replacement.

 

FAQ

 

1.  Ingredients

All our products are made using premium ingredients and most ingredients are imported from New Zealand, France, Belgium. We do not use any artificial flavorings or preservatives and all flavourings are derived from natural products.

All other ingredients used are purchased from halal certified baking supply stores.

2. How do I store my baked goods?

​All baked goods should be kept refrigerated (if required) or kept in proper conditions such as in the box that they are kept in when they are delivered and best enjoyed on the day of purchase. 

We endeavor to deliver the freshest of the products and cannot be held responsible for the condition of our products after they have been delivered due to the fact that we are not in control of the way in which they are stored, or the conditions they are exposed to after they have been delivered. 

3. What if I have food allergies?

​Most if not all of our products contain ingredients such as eggs, nuts, soy, wheat, dairy and gluten products. If you have any food allergy of any nature, we strongly urge you to seek medical advice before consuming our products. 

4. Do you have a retail store?

​We do not have a retail store. All our products are freshly baked in our kitchen and delivered right to your doorstep. 

5. Do you provide delivery service and to where? 

Yes, we do and at the moment, we only deliver to all areas in Klang Valley and Selangor.  For areas outside of these, please do check with us if we are able to accede to your request.

6. How much is the delivery charges?

Our delivery charge ranges from RM10 to RM50. Delivery is from Tuesdays to Saturdays from 9am to 6pm and Sundays from 9am to 12pm.  If delivery is attempted to the specified shipping address and the recipient is not available or uncontactable at the time of delivery, an additional re-delivery fee will be charged irrespective if it is to the same location or different location.